Skripsi
MANAJEMEN KONFLIK ANTARBUDAYA PADA ORGANISASI INTERNASIONAL
Communicating effectively with people from different cultures in the workplace is
very challenging. Barriers to intercultural communication can occur, such as anxiety,
roles and norms, beliefs and values, stereotypes and ethnocentrism. These barriers can
cause internal conflict within a group of organizations or companies that have
employees with different cultures. Internal conflicts that occur will also prevent the
organization to achieve its goals. The current issue is how the management of
intercultural communication conflicts occurs in international organizations.
The purpose of this study is to describe the experience of employees of
international organizations in the management of intercultural communication
conflicts by knowing the negotiation of employee identity, knowing the types and
forms of conflict experienced by employees of international organizations and
knowing the form of face management in inter-cultural communication conflict
management at employees of international organizations. The subject of this research
are international organization employees from India, UK, Indonesia and China.
Theory used in this study are Identity Negotiation Theory, Face Negotiation
Theory, Effective Intercultural Workgroup in Communication Theory and Thomas
and Killman’s Conflict Management Model.
The results showed that the negotiation of identity between collectivist and
individualist cultures that occurred begins with the interaction between cultures in the
form of communication behavior, language, personal character and response from
other employees. Differences in ways of thinking and view are the main causes of
conflict between individualist and collectivist cultures. Face owned by each culture
influences other differences such as how individuals perceive themselves in conflict,
self-priority in conflict, and the conflict management style used. Intercultural conflict
management that occurs requires a third party as a mediator.
1928 KOM 2018 | 302.2 | PERPUSTAKAAN FISIP UNDIP (Skripsi) | Tersedia |
Tidak tersedia versi lain