Skripsi
INOVASI PELAYANAN PUSAT PENGELOLAAN PENGADUAN MASYARAKAT (P3M) DI PUSAT INFORMASI PUBLIK (PIP) BALAI KOTA SEMARANG
Public service innovation is a thing that must be done by the Government to be
able to fulfill public need for fast and easy public service. Semarang City
Government builds 3 in 1 IT-based public services innovation that can be used
free called Public Information Center (PIP). One of the three services that
provided by PIP is Citizen Complaints Management Centre (P3M). P3M is a
recipient of complaints and aspirations which is an innovation from Complaint
Management Service Center (P5). This study uses descriptive qualitative. This
research aims to determine the innovation process of P3M services along with its
supporting and inhibiting factors. The result of this research are P3M service
innovation process can be seen from three aspect. The three aspects are
opportunity, adoption, and implementation. The entire process of P3M service
innovation has been running well but there is still a lack of promotion and
understanding about the role of P3M. Factors that supporting P3M are (1) the
desire to create new things; (2) innovation development creativity; (3) the
presence of responsible person; (4) availability of facilities and infrastructure;
and (5) supporting environmental conditions. The inhibiting factors of P3M
innovation are (1) administrative pressure; (2) no appreciation yet; and (3)
inability to face challange
1799 PUBLIK 2018 | 350 | PERPUSTAKAAN FISIP UNDIP (Skripsi) | Tersedia |
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