Skripsi
ANALISIS INOVASI PELAYANAN DI KEPOLISIAN DAERAH JAWA TENGAH (STUDI KASUS SMILE POLICE)
The condition of society today have increased where society are more courageous to
express their aspirations, needs and demands to government toward better public
service delivery. As an effort to improve the quality of public services, the government
has taken various ways continuously for improvement of public services in order to
make first-rate realization of public services. One effort to improve the quality of
public services is to do public service innov ation. As an effort to improve the public
service, Kepolisian Daerah Jawa Tengah launched an innovation called Smile
Police. The writer uses attributes of innovation theory from Rogers and the theory of
innovative driving and inhibiting factors in public sector from Clark and Albury to
analyze how Smile Police's innovation works. The results showed that the
implementation of Smile Police innovation has not only relative advantage,
compabillity, triabillity and observabillity but also complexity. The drivin g factors of
Smile Police's innovation are political push, economic pressure and increased
efficiency and pressure to improve services, while the inhibiting factors are the
excessive dependence on high performer, technology exists but inihibited by cultura l
and organizational barriers, and no rewards or incentives. The writer suggests to
held sustainable socialization with the right target, recruit outsourced employees
with expertise in IT, build cooperation with new partners and give awards or
incentives t o the members represented Smile Police.
1805 PUBLIK 2018 | 350 | PERPUSTAKAAN FISIP UNDIP (Skripsi) | Tersedia |
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